At HeatGuard Assurance, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following types of personal data about you:

  • Personal Identification Information: Name, address, email address, phone number, and other contact details.
  • Financial Information: Payment card details or bank account information when purchasing our services.
  • Technical Data: IP address, browser type, device information, and other similar information collected through cookies and similar technologies when you interact with our website.
  • Service Data: Information related to the services you purchase, including policy details, claims history, and customer support interactions.

2. How We Use Your Information

We use your personal data to:

  • Provide Services: To process and manage your accounts, policies, and claims, and to deliver the services you have requested.
  • Customer Support: To respond to your inquiries, provide assistance, and offer technical support.
  • Billing and Payment: To process your payments and maintain accurate financial records.
  • Marketing: To inform you about our products, services, promotions, and offers that may be of interest to you (with your consent where required).
  • Legal Compliance: To comply with applicable legal obligations and regulatory requirements.

3. Sharing Your Information

We will never sell your personal data. However, we may share your data with trusted third parties, including:

  • Service Providers: Companies that provide services on our behalf, such as payment processing, customer support, or IT services.
  • Regulatory Authorities: Where required by law or for the purpose of legal proceedings.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a new entity.

4. Data Security

We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, or destruction.

5. Retention of Your Data

We will retain your personal data only for as long as is necessary for the purposes set out in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have certain rights regarding your personal data, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can request that we correct or update any inaccurate or incomplete personal data.
  • Erasure: You can request that we delete your personal data in certain circumstances.
  • Restriction: You can request that we restrict the processing of your personal data in certain situations.
  • Data Portability: You can request that we provide your personal data in a structured, commonly used format so you can transfer it to another service provider.
  • Objection: You can object to the processing of your personal data in some cases, particularly for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

We use cookies and similar tracking technologies to collect information about how you use our website. For more information on the types of cookies we use and how you can manage them, please refer to our Cookie Policy.

Our website may contain links to third-party websites. If you click on these links, please note that we are not responsible for their privacy practices. We encourage you to read the privacy policies of any websites you visit.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

HeatGuard Assurance
Email: [email protected]